In the hospitality sector you can invest a lot of money into infrastructure, expand
worldwide, provide a wider choice of services, however, customer satisfaction is
something you cannot buy.
You can build it over time and lose it in a split second. You can achieve high customer
satisfaction figures and good reviews in one country, but it might be hard to replicate
it in another due to different cultures and
Communication, Customer Service and Cleanliness are the three key elements of well
trained hotel staff. Keeping these three elements at a high standard in all of your
hotel locations might be challenging.