The hospitality industry is known to have a high staff turnover.
Companies spend a lot of time, energy and resources increasing the number of applications, investing substantial amounts to advertise their vacancies and use various technologies to scan resumés.
Statistics show that over 82% of candidates are not able to fulfil the requirements of their job description.
According to Deloitte 44% of Millenials expect to leave their job within 2 years, which is to increase to 66% within 5 years. Less than 16% expect to stay for longer than 5-10 years.
In the hospitality sector you can invest a lot of money into infrastructure, expand worldwide, provide a wider choice of services, however, customer satisfaction is something you cannot buy.
You can build it over time and lose it in a split second. You can achieve high customer satisfaction figures and good reviews in one country, but it might be hard to replicate it in another due to different cultures and mentalities.
Communication, Customer Service and Cleanliness are the three key elements of well trained hotel staff. Keeping these three elements at a high standard in all of your hotel locations might be challenging.
How to approach guests from different nationalities is a skill all hotel staff must be trained in.
Dealing with difficult customers or hotel guests might not be as complicated as it sounds, but making sure your staff know how to deal with them is key to maintaining your brand and reputation.
My Learning Hub ensures all staff are well trained to the same standard.
Our collaboration tools allow users to share their expertise across regional branches, so you can leverage on staff competencies.
Leave expensive on-site training and assigning supervisors behind.
Teams can now focus on doing their job, enabling companies to achieve maximum efficiency and high levels of customer service.
My Learning Hub
The system can be useful for you, no matter whether you are running a small production or a large enterprise.
Staff training plays a key role in ensuring the safety, quality control and efficiency of your organisation.
Easily manage permissions and access control
Reward employees for their achievements
Save time using automated workflows
Join more than 60,000 teams who manage learning better
Coillte are Ireland’s largest National Forestry Service who manage approximately 500,000 acres of estate which amounts to roughly 7% of land across all of Ireland. Coillte are vicariously liable for any accidents occurring on their estates.
We provided a complete white-labelled compliance management and training solution which allowed users to book onto classroom and face to face training sessions in different locations around the country. This enabled the management team to create, download and schedule non-compliance, financial and custom reports to automatically receive updated data records to better manage resources.
A leading digital marketing agency required a cost-effective corporate training portal to manage the learning and development of their personnel as their business needs changed.
Yellow Pages wanted to change their employees’ perception and approach towards online learning and within only 10 weeks of My Learning Hub being rolled out end user engagement increased by 120%.
Our LMS enabled Yellow Pages to successfully deliver multi-device blended learning to over 1,000 employees and helped them save £25,000 annually on L&D costs.
Hasdrubal Thalassa and Spa
Hasdrubal Thalassa and Spa Group have four 5 star hotels, spas and resorts across Tunisia. Onboarding approximately 1,000 new hires a year required a substantial amount of time and money. They needed a system which would not only help to onboard new employees but also reduce HR overheads and increase their staff retention rate.
My Learning Hub deployed an LMS for Hasdrubal within 8 weeks filled with engaging features such as personal development plans and reports to reduce administration efforts to manage training, compliance and development of staff members across regional branches.
Hyundai is one of the largest vehicle manufacturers, which sells over 300,000 cars per year in Ukraine.
Hyundai needed a solution to manage 4,000 users online testing and delivering blended learning for their service technicians, sales advisors and management on a limited timeline and budget.
Our LMS helped Hyundai achieve its corporate strategy of promoting blended learning courses, assessments and online training to improve staff performance, competencies and ultimately increase staff retention.
Our Challenge was to deliver a high quality LMS in seven different languages, as well as, providing excellent group working, blended learning capabilities and collaboration features to connect students internationally.
We delivered a responsive HTML5 based LMS which Amolingua users could easily access from a variety of different platforms including Windows 7+, tablets and mobile phones.
We successfully achieved a cross European roll-out and provided an LMS available in seven different languages: English, Chinese, French, German, Italian, Russian and Spanish.
Liverpool Mutual Homes is one of the largest housing associations in the UK managing over 15,000 homes and investing over £900 million to build new ones.
Our challenge was to implement a virtual learning environment, where training could be coordinated, administered and reported on from a central data repository at group wide level.
My Learning Hub allowed LMH staff to easily create personal development plans and set measurable career goals which could then be approved and tracked by their supervisors through a range of reporting tools. Our Gamification features kicked in to make the whole process more engaging and create a competitive environment within the company.
All available e-learning courses can be easily white-labelled and adjusted in compliance with the latest regulations, which helps us to keep all training content up-to-date.
My Learning Hub allows us to develop and maintain courses ourselves without any additional costs or outsourcing to the third parties. Our LMS includes interactive elements designed to keep learners engaged and enables simple evaluation of staff competencies.